Customer service
Electronic contacts
For our customers: Online customer service where you can initiate administration.
For our customers without a consumption point: e-mail: vizvonal@vizmuvek.hu
Our personal customer service central office in Budapest
Address: H-1138 Budapest, Váci út 182.
The Customer Service Office of Budapest Waterworks Co. Ltd. offers full-scale administration to our Customers from Monday through Friday during the opening hours as follows:
|
Workdays |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|
Opening hours |
8.00 – 17.00 |
8.00 – 17.00 |
8.00 – 17.00 |
8.00 – 20.00 |
8.00 – 14.00 |
|
Cash-desk closing |
16.00 |
16.00 |
16.00 |
19.00 |
13.00 |
Fő Street branch office (Customer Service Centre in Buda)
Address: H-1027 Budapest, Fő Street 47.
Accessibility: On foot from Battyhány Square
|
Workdays |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|
Opening hours |
8.00 – 16.00 |
10.00 – 18.00 |
8.00 – 16.00 |
8.00 – 16.00 |
8.00 – 14.00 |
Please note that technical assistance, and on-site approval of the sub-meter plans is only possible in our office in Váci Street. Payments in our integrated customer service centre are temporarily unavailable.
Meter-reading record via phone
Via cellular phone: +36 1 450 2777
For English language services, please press 9.
Call Centre Service
From abroad: +36 1 247 7777
Opening hours
|
Workdays |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
|
Availability of our staff |
8.00 – 17.00 |
8.00 – 17.00 |
8.00 – 17.00 |
8.00 – 20.00 |
8.00 – 17.00 |
Mailing address
Mailing address: H-1397 Budapest, Pf. 512
International Fax No.: +36 1 465 2961
